Terms of service
Last updated: August 27, 2026
This is the contract between you and Pando Solutions LLC for using BuildBot. We have written it to be readable. Where a section limits your rights or ours, we have said so plainly rather than burying it.
The agreement
These Terms of Service (the "Terms") are an agreement between you and
Pando Solutions LLC, a New Jersey
limited liability company doing business as Pando ("Pando", "we", "us"). They
govern your use of BuildBot — the website at
buildbot.me, the application at
app.buildbot.me, the BuildBot API,
and our managed agent runtime (together, the "Service").
By using the Service — including as a guest, without signing up — you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 16 years old to use BuildBot. If you are using it on behalf of a company or other organization, you confirm you have authority to bind that organization, and "you" means both you and that organization.
Accounts and workspaces
You can use BuildBot as a guest, and we will keep your work on our servers against an anonymous account. Guest work is not guaranteed to persist — create an account if you want it kept.
You are responsible for your account credentials and for everything done under your account. Tell us promptly at security@buildbot.me if you believe it has been compromised. Give us accurate information and keep it current.
Workspaces let several people work on shared content. The workspace owner controls membership, roles, and billing, and can view, modify, export, and delete anything in the workspace — including content you contributed. If you join a workspace belonging to your employer, expect them to have that access. Invite only people who should have it.
Plans, billing, and renewal
Building, editing, and exporting agent configurations are free. Paid plans (currently Pro and Team) and prepaid run credits unlock saved work, team features, and running agents on our managed cloud. Current prices are on the pricing page.
Automatic renewal. Paid plans are subscriptions. They renew automatically at the end of each billing period — monthly unless stated otherwise — and we charge your payment method on file at the then-current price until you cancel. Team plans are billed per seat, and adding seats mid-period is charged on a prorated basis.
How to cancel. Cancel at any time from the billing portal in your account settings, or by emailing billing@buildbot.me. Cancellation stops the next renewal; your plan stays active through the end of the period you have already paid for.
Payments are processed by Stripe. Prices exclude taxes unless stated, and you are responsible for any sales, use, VAT, or similar taxes. If a payment fails, we may retry it and may suspend paid features until it clears.
We may change prices. For existing subscribers, price changes take effect at the next renewal and we will email you at least 30 days beforehand, so you can cancel first if you would rather not continue.
Run credits
Running an agent on our managed cloud consumes credits, metered against the tokens the underlying model actually uses. Paid plans include a monthly credit grant and you can buy additional credit packs.
- Credits are a prepaid entitlement to use the Service. They are not money, have no cash value, and cannot be exchanged, transferred, or redeemed for cash.
- Included monthly credits are granted for that billing period and do not roll over unless we say otherwise.
- Purchased credit packs do not expire while your account is in good standing.
- Purchased credits are non-refundable except where we state otherwise below or the law requires it.
- Unused credits are forfeited if we terminate your account for breach of these Terms.
- We may change credit pricing and the credit cost of a given model prospectively. Credits you have already bought are not repriced.
We meter usage in good faith. If you believe you have been metered incorrectly, tell us within 60 days and we will investigate and correct it.
Cancellation and refunds
Subscription fees are generally non-refundable, and we do not prorate refunds for partial periods. That said, we would rather resolve a problem than keep money from an unhappy customer: if something went genuinely wrong, email billing@buildbot.me within 30 days and we will consider a refund case by case.
EEA and UK consumers. You have a statutory 14-day right to withdraw from a purchase. By starting to use the Service — including consuming credits — during that period, you ask us to begin performance immediately and acknowledge you lose the right of withdrawal once the service is fully performed. Nothing in these Terms limits your statutory rights.
Your content
Your content is yours. Agent configurations, rules, skills, commands, prompts, uploaded documents, and everything else you create or upload ("Your Content") remain yours. We claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely to operate and support the Service for you — including sending it to the AI provider that powers the assistant and the managed runtime, and sharing it with people you have given access to. This license ends when you delete the content or close your account, other than for copies retained in backups for the period described in the Privacy Policy.
We do not use Your Content to train AI models, and our agreements with our AI provider do not permit them to either.
You are responsible for Your Content: that you have the right to submit it, that it does not infringe anyone's rights or break the law, and that it does not contain credentials, secrets, or third-party personal data you are not permitted to share.
AI output
BuildBot uses large language models. You should know what that means in practice:
- Output can be wrong. Generated configurations, code, and suggestions may be inaccurate, insecure, or unsuitable. Review everything before you rely on it.
- Output is not unique. Similar prompts can produce similar output for different users, and we make no claim of exclusivity or ownership over what a model generates for you.
- Output is not professional advice. Do not treat it as legal, medical, financial, or safety advice.
- You are accountable for what you do with it. If you deploy generated output into a production system, that decision and its consequences are yours.
As between you and us, and to the extent permitted by law, we assign to you whatever rights we have in the output generated for you through the Service.
Deployed agents
Deploying an agent to our managed cloud means an autonomous program runs on your behalf. This is the part of the Service with the most room to go wrong, so the allocation of responsibility is explicit:
- You own the agent's behavior. You configure its instructions, tools, permissions, and connected services. Whatever it does when it runs, you are responsible for — including actions it takes against systems and data you connect it to.
- You must have the right to connect what you connect. If your agent reaches an external system, API, or repository, you are responsible for having authorization and for complying with that system's terms.
- Agents can be expensive. A misconfigured agent can consume credits quickly. Monitor your usage; charges for credits actually consumed stand, including where consumption was unintended.
- We may stop a run. We may terminate or throttle any agent session that threatens the stability, security, or cost of the Service, or that appears to breach these Terms.
- Do not use agents for high-risk decisions. The Service is not designed or authorized for use where failure could lead to death, personal injury, or severe environmental or property damage.
Acceptable use
Do not use the Service, or configure an agent, to:
- break the law, or infringe anyone's intellectual property, privacy, or other rights;
- generate or distribute malware, spam, phishing, or content designed to deceive or defraud;
- gain unauthorized access to any system, network, or account, or to scan, probe, or test the security of systems you do not have permission to test;
- harass, threaten, or harm anyone, or produce sexual content involving minors or non-consensual sexual content;
- build systems for mass surveillance, unlawful profiling, or targeting individuals;
- circumvent our rate limits, metering, credit system, or access controls, or share credentials or API keys to avoid seat or usage charges;
- resell, sublicense, or white-label the Service without our written agreement;
- reverse engineer the Service, or use it to build a competing product;
- upload credentials, secrets, or personal data you have no right to share;
- overload or interfere with the Service or the infrastructure it runs on.
Because BuildBot runs on Anthropic's models, your use is also subject to Anthropic's Usage Policies. Breaching those breaches these Terms.
API and fair use
You may create API keys to access the Service programmatically. Keys are secrets — store them securely, do not commit them to source control or share them, and rotate or revoke them if exposed. You are responsible for all activity under your keys.
API access is subject to rate limits and quotas that vary by plan. We may adjust them to protect the Service, and may throttle or suspend access that degrades it for others. Where we can, we will warn you before acting.
Our intellectual property
The Service — its software, design, documentation, templates, and the BuildBot and Pando names and logos — belongs to Pando Solutions LLC and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service under these Terms. Everything not expressly granted is reserved.
If you send us feedback or suggestions, we may use them freely and without obligation to you. We are not asking for your confidential information, and you should not send it.
Third-party services
The Service integrates with third parties, including Anthropic, Stripe, Supabase, and Vercel, and lets you configure agents that connect to MCP servers and other external systems. We do not control those services and are not responsible for them. Your use of them is governed by their own terms, and an outage or change on their side may affect the Service.
Exported configurations target platforms we do not operate — Claude Code, Cursor, GitHub Copilot, Microsoft 365, and others. Compatibility can change without notice, and we do not warrant that an export will work on any given platform version.
Availability and changes
We work to keep the Service available and reliable, but we do not commit to an uptime level unless we have signed a separate agreement that says otherwise. Maintenance, outages, and dependency failures happen.
We may add, change, or remove features. If we materially reduce or discontinue functionality you are paying for, we will give registered users at least 30 days' notice by email, and you may cancel and receive a prorated refund of prepaid fees for the unused remainder of your term.
We may update these Terms. Material changes take effect 30 days after we post them, and we will email registered users. Continuing to use the Service after that date means you accept the updated Terms. If you do not, cancel before they take effect.
Suspension and termination
You can stop using the Service at any time and ask us to delete your account as described in the Privacy Policy.
We may suspend or terminate your access if you breach these Terms, if your payment fails and stays unresolved, if your use threatens the security, stability, or cost of the Service, or if we are legally required to. Except where the breach is serious or we are legally constrained, we will tell you what the problem is and give you a reasonable chance to fix it.
On termination, your license to use the Service ends. We will make Your Content available for export for 30 days where we reasonably can, and then delete it on the schedule in the Privacy Policy. Sections that by their nature should survive — content ownership, disclaimers, liability limits, indemnities, and governing law — survive termination.
Disclaimer of warranties
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or secure; that AI output will be accurate, complete, or suitable for your purpose; that exported configurations will work on any third-party platform; or that defects will be corrected. Some jurisdictions do not allow these exclusions, in which case they apply to the extent permitted.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption — even if advised such damages were possible.
Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).
These limits do not apply to liability that cannot lawfully be excluded, including for fraud, willful misconduct, or death or personal injury caused by negligence. If you are a consumer, nothing here affects your statutory rights.
Indemnification
You will defend and indemnify Pando Solutions LLC and its officers, members, and employees against third-party claims, damages, and reasonable legal costs arising from Your Content, your use of the Service, anything an agent you deployed did, or your breach of these Terms or of applicable law. We will notify you of any such claim and let you control the defense, provided any settlement that admits fault or imposes obligations on us needs our consent.
Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
The state and federal courts located in New Jersey have exclusive jurisdiction, and both parties consent to venue there. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer-protection laws or of the right to bring proceedings in your own country's courts where the law gives you that right.
Before filing anything, please email legal@buildbot.me and give us 30 days to resolve it. Most disputes end there.
General
These Terms and the Privacy Policy are the entire agreement between us about the Service, and replace any earlier understanding. If a provision is found unenforceable, the rest stays in effect and that provision is narrowed to the minimum extent needed. Our not enforcing a provision is not a waiver of it.
You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. We are not liable for delays or failures caused by events beyond our reasonable control. Nothing here creates a partnership, agency, or employment relationship.
The Service may not be used in violation of US export control or sanctions laws, and you confirm you are not located in an embargoed jurisdiction or on a restricted-party list.
Contact
Pando Solutions LLC (d/b/a Pando)
New Jersey, United States
Legal: legal@buildbot.me
Billing: billing@buildbot.me
Security: security@buildbot.me
See also our Privacy Policy.